Frequently Asked Questions
We have put together a list of FAQ's which includes sales, billing and technical information. Please click on the relevant link below.
New Sales FAQ - Questions that a new customer would have about ADSL and aaNet services.
Orders & Provisioning FAQ - Questions relating to the order process and how it works
Billing & Accounts FAQ - Billing and account information.
Technical Support FAQ - An online helpdesk with setup instructions and troubleshooting tips.
Mass Disruptions Information - Details relating to 'Mass Service Disruptions' as defined in the CSG.
Email Configuration Guides - Video guides to setup your email programs
Modem manuals - Manuals for over 80 different modems
aaNet forums - The place for all other support requests and inquiries
Alternatively, please call us on 1300 665 076 if you would like any further assistance.