Frequently Asked Questions

aaNet have published a number of FAQ (Frequently asked questions) documents to assist customers with their inquiries. All the information relating to your service, billing and technical support is located here:

New Sales FAQ - Questions that a new customer would have about ADSL and aaNet services.

Orders & Provisioning FAQ - Questions relating to the order process and how it works

Billing & Accounts FAQ - Everything you need to read before contacting aaNet accounts.

Technical Support FAQ - An online helpdesk with setup instructions and troubleshooting tips.

Mass Disruptions Information - Details relating to 'Mass Service Disruptions' as defined in the CSG. 

Email Configuration Guides - Video guides to setup your email programs

Modem manuals - Manuals for over 80 different modems

aaNet forums - The place for all other support requests and inquiries